Terms and Policies
8. How do I bid for an item?
In person at one of our events, and only after you have registered and obtained a bidder registration card. We cannot accept bids from people without first seeing their bidder registration card.
9. What if I fall in love with something in the catalogue but can’t make it to the event?
If you are a friend of the house, you can book an appointment to see the item in the weeks running up to the event. Only after you have examined the item in person will we accept an absentee bid from you. This means that we will bid on your behalf at the event up to the amount that you stated on the absentee bid form. All absentee bids must be received by the close of business on the Wednesday before the auction.
10. Why must I see the item in person?
As we do not issue refunds or exchanges, the onus is on you, the buyer, to make sure that you are fully satisfied with an item’s authenticity, condition, colour, size etc before you place a bid. We therefore will not accept bids from buyers unless they have examined the item on which they wish to bid in person.
11. What happens if I bid on the wrong item, or insert the wrong amount?
If you make the situation known to us before the close of the bidding session, we will rectify the problem immediately. If however you do not make us aware on time, you will be liable to pay the full price as stated on your bid slip and in our records.
12. What happens if I cannot pay for the item?
You are advised to only place bids of amounts that you can afford. Once your bid has been placed, you are contractually bound to pay for the item in the event that you are the highest bidder.
13. What happens if I’m not happy with one of my purchases?
Drop us a line to let us know what the situation is and we will see if we can work something out. All sales are however final and we do not issue refunds or exchanges. But in the event that something rare and extreme does happen to an item, we will do our best to provide you with the necessary assistance.
14. How do I find out about Fashion Auction House events and special offers?
Join our Mailing List here!
|