FASHION AUCTION HOUSE

FAQs

Items for Sale

1. Are these replicas or originals?
2. Are these “new” items? What condition are the items in?
3. An item is labeled ‘Mint Condition’ – what does this mean?
4. An item is labeled ‘Vintage’ – what does this mean?
5. An item is labeled ‘Brand New’ – what does this mean?
6. An item is labeled ‘Worn Once’ – what does this mean?
7. An item is labeled ‘Limited Edition’ – what does this mean?

Terms and Policies

8. How do I bid for an item?
9. What if I fall in love with something in the catalogue but can’t make it to the event?
10. Why must I see the item in person?
11. What happens if I bid on the wrong item, or insert the wrong amount?
12. What happens if I cannot pay for the item?
13. What happens if I’m not happy with one of my purchases?
14. How do I find out about Fashion Auction House events and special offers?

Items for Sale

1. Are these replicas or originals?
Each and every item made available through Fashion Auction House is 100% original. We only act as an agent for trusted collectors and sellers and do not accept items from people outside our network.

2. Are these “new” items? What condition are the items in?
We have very high standards at Fashion Auction House. Each item goes through an elaborate screening process before it is included in our catalogue. All of our items have been pre-owned but this does not mean they have all been used. We will always make known the condition of an item either on our website or on the item’s identity tag. For an explanation of the different categories of condition, see the questions below.

3. An item is labeled ‘Mint Condition’ – what does this mean?
If you see the words ‘Mint Condition’ beside an item this means that the item has been pre-owned and that it has been used in the past by its owner, but is in such good condition that we know you’ll love it anyway, regardless of the fact that it once belonged to someone else. The bulk of our items at Fashion Auction House are in ‘Mint Condition’.

4. An item is labeled ‘Vintage’ – what does this mean?
A ‘Vintage’ tag on one of our items means that the item has been very well used in the past and that it is in good, but not perfect, condition. If you look on the back of the item’s identity tag, we will usually tell you what flaws (if any) there are on the item.

5. An item is labeled ‘Brand New’ – what does this mean?
A ‘Brand New’ item is one that may have come direct from a boutique or may have been pre-owned, but has never been used by anyone. It may even come with an original store tag attached.

6. An item is labeled ‘Worn Once’ – what does this mean?
The item has been used before but only on one occasion.

7. An item is labeled ‘Limited Edition’ – what does this mean?
That we think the item is special, and so do collectors the world over. Usually it means that the item was produced and sold by its designer for a limited period of time only.



Terms and Policies

8. How do I bid for an item?
In person at one of our events, and only after you have registered and obtained a bidder registration card. We cannot accept bids from people without first seeing their bidder registration card.

9. What if I fall in love with something in the catalogue but can’t make it to the event?
If you are a friend of the house, you can book an appointment to see the item in the weeks running up to the event. Only after you have examined the item in person will we accept an absentee bid from you. This means that we will bid on your behalf at the event up to the amount that you stated on the absentee bid form. All absentee bids must be received by the close of business on the Wednesday before the auction.

10. Why must I see the item in person?
As we do not issue refunds or exchanges, the onus is on you, the buyer, to make sure that you are fully satisfied with an item’s authenticity, condition, colour, size etc before you place a bid. We therefore will not accept bids from buyers unless they have examined the item on which they wish to bid in person.

11. What happens if I bid on the wrong item, or insert the wrong amount?
If you make the situation known to us before the close of the bidding session, we will rectify the problem immediately. If however you do not make us aware on time, you will be liable to pay the full price as stated on your bid slip and in our records.

12. What happens if I cannot pay for the item?
You are advised to only place bids of amounts that you can afford. Once your bid has been placed, you are contractually bound to pay for the item in the event that you are the highest bidder.

13. What happens if I’m not happy with one of my purchases?
Drop us a line to let us know what the situation is and we will see if we can work something out. All sales are however final and we do not issue refunds or exchanges. But in the event that something rare and extreme does happen to an item, we will do our best to provide you with the necessary assistance.

14. How do I find out about Fashion Auction House events and special offers?
Join our Mailing List here!